Privacy Policy mrcn88 — Our Commitment to Malaysian Player Data Protection

Mrcn88 (referred to as "we", "mrcn88" or "the Platform") is an online betting platform operator licensed under a valid international licence. We are committed to protecting the privacy and security of the personal data of all members who use our services at mrcn88.best.

This Privacy Policy transparently explains how mrcn88 collects, stores, uses, discloses, and protects your personal information when you register an account, make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, play games, or use any other part of the mrcn88 platform.

This policy should be read in conjunction with Terms & Conditions mrcn88. By using the platform, you acknowledge that you have read and fully understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the mrcn88 platform.

Mrcn88 collects personal data only when necessary for a legitimate purpose. The following are the categories of data we may collect from you:

Mrcn88 does not collect sensitive data categories such as medical information, political views, or religious beliefs. All data collection is governed by the principle of minimum necessity — we only collect what is genuinely required to deliver our services properly and meet our legal obligations.

Personal data collected by mrcn88 is used solely for the following purposes:

• Account Management: Opening, maintaining, and securing your account, including identity verification and password management.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX, and handling withdrawals to verified accounts on your behalf.
• Provision of Gaming Services: Ensuring all games — slots, Live Casino, roulette, Sports Betting including Malaysian Super League football and cricket — run correctly and fairly for you.
• Customer Support: Helping you resolve any issues or enquiries through our 24/7 Bahasa Melayu support channels.
• Security & Fraud Prevention: Detecting and preventing unauthorised access, fraud, money laundering, and platform abuse.
• VIP Programme & Promotions: Calculating your VIP status, automatically crediting cashback, and ensuring you receive promotions relevant to your playing activity.
• Legal Compliance: To fulfil legal obligations, including Anti-Money Laundering (AML) requirements and age verification (18+).
• Platform Improvements: Analysing usage patterns on an aggregated and anonymised basis to improve the user experience and develop new features.

Mrcn88 does not use your personal data to make fully automated decisions that have a significant impact on you without any human involvement, except in cases of automated fraud detection where our security team always follows up within a short timeframe.

Mrcn88 does not sell, does not rent, and does not commercialise your personal data to any third party for marketing or commercial purposes. Data sharing only occurs in the following limited circumstances:

• Payment Provider: Transaction information required for processing is shared with payment providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX banks solely for the purpose of processing your deposits and withdrawals.
• Game Providers: Minimum necessary technical data is shared with game providers such as Evolution Gaming, Pragmatic Play, and PG Soft to ensure games function correctly and that RNG is independently audited.
• Technology Service Provider: Companies that assist us in managing IT infrastructure, platform analytics and customer support services — all bound by strict confidentiality agreements with mrcn88.
• Legal Obligations: When required by law, court order or a legitimate authority for the purposes of financial crime investigation, money laundering inquiries or child protection.
• Protection of mrcn88's Rights: Where necessary to defend legal claims, protect platform security or prevent proven fraudulent activity.

In all cases where data is shared with third parties, mrcn88 ensures that the receiving party maintains adequate security safeguards and privacy policies. We do not permit third parties to use your data for any purpose other than those stated above.

Mrcn88 uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

• Essential Cookies (Required): Required for the platform to function properly — this includes maintaining your login session, remembering your language preference, and keeping your session secure. These cookies cannot be disabled without affecting core platform functionality.
• Performance Cookies: Collecting information on how you use the platform — pages visited, time spent, errors encountered — to help us improve the user experience. All data is collected in aggregate and anonymised form.
• Functionality Cookies: Remembering your preferences such as deposit limits you have set, your favourite games, and other account settings so you do not have to reconfigure them each time you log in.
• Security Cookies: Used to detect suspicious access patterns, prevent session hijacking and protect your account from unauthorised access.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect your ability to log in or use certain features of the mrcn88 platform properly. mrcn88 does not use third-party cookies for advertising or marketing profiling purposes.

Mrcn88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and mrcn88's servers is encrypted using the latest TLS protocol with a 256-bit key — the same standard used by Malaysian banks such as Maybank2u and CIMB Clicks.
• Secure Servers: Your data is stored in high-security data centres with physical access controls, CCTV surveillance, and intrusion detection systems.
• Internal Access Controls: Access to members' personal data within mrcn88 is restricted on a need-to-know basis — only staff who genuinely require access to specific data in order to carry out their duties are authorised to do so.
• Regular Security Audits: mrcn88's security systems are regularly audited by independent third parties to identify and address any vulnerabilities before they can be exploited.
• Two-Factor Authentication: mrcn88 encourages enabling 2FA for an added layer of protection on your account.
• 24/7 Monitoring: The mrcn88 security team monitors the platform around the clock to detect suspicious activity and respond swiftly to identified threats.

While mrcn88 makes every effort to protect your data, no security system can be guaranteed 100% secure against all threats. You also play an important role in keeping your account safe by keeping your password and login credentials confidential.

Mrcn88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with legal obligations. Our general retention policy is as follows:

• Active Account Data: Retained for as long as your account remains active with mrcn88, plus any additional period required by law following account closure.
• Financial Transaction Records: Retained for a minimum of 5 years from the transaction date for AML compliance and financial audit purposes — as required by law.
• Game Records: Retained for 3 years for dispute resolution and game fairness audit purposes.
• Communication Records: Live chat sessions and support email records are retained for 2 years for quality control and dispute resolution purposes.
• Technical Data (Logs): System logs and IP data are retained for 12 months for security and fraud detection purposes.

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered. For early data deletion requests (before the retention period ends), please refer to Section 8 on your privacy rights. Please note that certain data may need to be retained longer due to overriding legal obligations.

As an mrcn88 member, you have the following privacy rights, which you may exercise at any time by contacting our support team:

Mrcn88 services are exclusively available to individuals aged 18 years and above. mrcn88 does not knowingly collect or process personal data from individuals under the age of 18.

If we suspect that a user under the age of 18 has registered an account, we will:

• Suspending the account immediately while age verification is carried out.
• Deleting all associated personal data once identity and age have been verified.
• Forfeiting all funds in the account and disallowing any withdrawals.

If you believe your child or someone under the age of 18 has registered an account at mrcn88, please contact us immediately via live chat or email support@mrcn88.best so that prompt action can be taken to close the account and delete the associated data.

Mrcn88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements or new services we offer. Any updates will be indicated by a revised "Last Updated" date at the top of this document.

For significant changes — that is, changes that materially affect how we use your personal data — mrcn88 will endeavour to notify you in advance through:

• In-platform notification when you log in
• Email to your registered email address
• Prominent notice on the mrcn88.best homepage

Your continued use of the mrcn88 platform after any policy changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you should stop using the platform and may request account closure and data deletion in accordance with the procedure set out in Section 8.

If you have any questions, concerns, or requests regarding this Privacy Policy or how mrcn88 handles your personal data, please reach out to us through the following channels:

• 24/7 Live Chat: Our fastest channel — mrcn88 support agents are available around the clock in Bahasa Melayu to assist you.
• Email: support@mrcn88.best — for detailed or non-urgent enquiries. We aim to respond within 24 business hours.

All privacy enquiries will be handled in strict confidence. mrcn88 is committed to providing a meaningful and helpful response to every privacy-related enquiry within a reasonable timeframe.